|Problems signing in?
|If you need help signing in, ask yourself the following questions:
|1. Are you having difficulty accessing your account because of a problem with your password?
|Passwords are case sensitive.
|Please use your customer ID number, which you can find on your Order acknowledgement or from your sales rep.
|Your password and/or login cannot contain any spaces.
|Your password must be at least six (6) characters long. For increased security, we recommend creating a password containing both numbers and letters.
|For additional help click on the contact page and describe the error.
|2. Are you using a browser that doesn't support cookies, or do you have cookies disabled?
|Your browser must support cookies, and the option must be enabled to sign in. To enable cookies,
|a. Internet Explorer 5
|Click Tools, and then click Internet Options.
|Click the Security tab
|Click the Internet zone.
| Select a security level other than High.
Click Custom Level, scroll to the Cookies section, and then click Enable for both cookie options.
|b. Internet Explorer 4.x
|Click View, and then click Internet Options.
|Click the Advanced tab.
|Scroll to the Security section.
|Under Cookies, click Always accept cookies.
|c. Other browsers
|To see if your browser supports cookies, and for detailed instructions about how to enable this feature, see the online Help for your browser.
| If you see a message to notify you that a Web site is trying to send you a
cookie when you try to sign in, you should choose to continue
or you will not be able to sign in.
|If your browser does not support cookies, you can upgrade to a newer browser, such as Internet Explorer 5 or Netscape 6.
|3. Need more information?
|If you still cannot find the answer you're looking for, please contact the
customer support team at below contact details:
|4. What does "Remember my ID on this computer" mean?
|For your convenience, we can keep your ID and basic account settings active in your browser. This allows you to quickly login next time you visit this site.
|5. What if I forgot my password and/or ID?
|6. Why doesn't my password work?
|7. How do I change my email address?
|8. How do I change my password?