Problems signing in? | |
If you need help signing in, ask yourself the following questions: | |
1. Are you having difficulty accessing your account because of a problem with your password? | |
Passwords are case sensitive. | |
Please use your customer ID number, which you can find on your Order acknowledgement or from your sales rep. | |
Your password and/or login cannot contain any spaces. | |
Your password must be at least six (6) characters long. For increased security, we recommend creating a password containing both numbers and letters. | |
For additional help click on the contact page and describe the error. | |
2. Are you using a browser that doesn't support cookies, or do you have cookies disabled? | |
Your browser must support cookies, and the option must be enabled to sign in. To enable cookies, | |
a. Internet Explorer 5 | |
Click Tools, and then click Internet Options. | |
Click the Security tab | |
Click the Internet zone. | |
Select a security level other than High. -or- Click Custom Level, scroll to the Cookies section, and then click Enable for both cookie options. |
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b. Internet Explorer 4.x | |
Click View, and then click Internet Options. | |
Click the Advanced tab. | |
Scroll to the Security section. | |
Under Cookies, click Always accept cookies. | |
c. Other browsers | |
To see if your browser supports cookies, and for detailed instructions about how to enable this feature, see the online Help for your browser. | |
If you see a message to notify you that a Web site is trying to send you a
cookie when you try to sign in, you should choose to continue or you will not be able to sign in. |
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If your browser does not support cookies, you can upgrade to a newer browser, such as Internet Explorer 5 or Netscape 6. | |
3. Need more information? | |
If you still cannot find the answer you're looking for, please contact the
customer support team at below contact details: e-mail: Tel#: |
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4. What does "Remember my ID on this computer" mean? | |
For your convenience, we can keep your ID and basic account settings active in your browser. This allows you to quickly login next time you visit this site. | |
5. What if I forgot my password and/or ID? | |
6. Why doesn't my password work? | |
7. How do I change my email address? | |
8. How do I change my password? | |
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